Thursday, July 5, 2012

My Kindle died!

It was a sad, sad day when I took my Kindle out of my bag after my nephews stood on it.  Accidental death.  I can only read the bottom two thirds of the page.  I guess I can just guess the missing paragraph at the top, hidden by part of the frozen screensaver.
Doctors' waiting rooms are no longer fun to wait in without my Kindle.  How am I going to wait at the airport or fly for hours without my Kindle?
I've emailed Kindle Support at where I bought it and will see if I get a reply or any after-sales service.  Will keep you posted.
Good day
I purchased a Kindle in September 2011. I take it everywhere with me and absolutely love it. The other day I took it out of my bag and saw that one third of the screen has the screensaver frozen on it with lines going across it. Two thirds of the screen is normal and the text shows up on it. I have turned it on and off, have recharged it, rebooted it, but the frozen third stays on the screen, regardless of whether the Kindle is switched on or off. Is there anything else I can try? The screen is not broken, but I wonder if something has gone wrong inside?
I am currently on holiday in Cape Town South Africa until the 20th July and really need my Kindle for the flight back. Do you have an agency in Cape Town who can fix it? I am absolutely desperate. Is it still covered by warrantee? I heard there was an Amazon Customer Service office in Cape Town with technicians. Can I take it there?
Please let me know as soon as possible.
Many thanks,

1 comment:

Cindy Vine said...

Within 5 minutes had emailed me back and set up a live chat.
Nirmala:The kindle needs to be replaced.10:16:51 AM
Nirmala:To replace the Kindle, may I have your billing address, shipping address and the type of payment card active in your account. For payment card, this is to ensure we receive the defective Kindle back and as long as it is sent back within 30 days, there will be no charge to the credit card.
THEY ARE REPLACING MY KINDLE! What fantastic after sales service! What can I say, AMAZON ROCKS!